Politique de confidentialité

This Privacy Policy describes how acesprom.shop (“Acesprom,” “we,” “us,” or “our”) collects, uses, discloses, stores, and protects personal information when you visit our website, browse our products, create an account, place an order, contact us, subscribe to marketing communications, or otherwise interact with our online store.

Our website sells women’s fashion products, including women’s mini dresses, midi dresses, long dresses, tops, trousers, and related apparel items. This Privacy Policy applies to all visitors, customers, and users of acesprom.shop.

By using our website or purchasing products from us, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

Acesprom operates the online store available at acesprom.shop.

For privacy-related questions, data requests, or concerns about how your personal information is handled, you may contact us at:

Email: info@acesprom.shop

2. Personal Information We Collect

We collect personal information that is necessary to operate our store, process orders, provide customer support, improve our services, prevent fraud, and communicate with customers.

The types of personal information we may collect include:

2.1 Information You Provide Directly

When you place an order, create an account, contact us, subscribe to marketing, or interact with our website, we may collect:

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Phone number
  • Order details
  • Product preferences
  • Account login information
  • Customer service messages
  • Return or exchange request information
  • Any information you voluntarily provide when contacting us

2.2 Order and Transaction Information

When you make a purchase from our store, we collect information related to your transaction, including:

  • Products purchased
  • Product size, color, quantity, and style selection
  • Order number
  • Purchase date
  • Payment status
  • Shipping method
  • Delivery status
  • Refund, return, or exchange history

We do not directly store full payment card numbers. Payment information is processed securely by Shopify and payment service providers used at checkout.

2.3 Automatically Collected Information

When you visit acesprom.shop, certain information may be collected automatically through cookies, pixels, tags, log files, and similar technologies. This may include:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Time zone
  • Referring website
  • Pages viewed
  • Products viewed
  • Search activity on our website
  • Shopping cart activity
  • Checkout activity
  • Date and time of visit
  • General location information based on IP address
  • Interaction with advertisements, emails, or website features

2.4 Information from Third Parties

We may receive information from third-party service providers that help us operate our store, process payments, deliver orders, prevent fraud, provide analytics, manage advertising, or support customer communications.

These third parties may include:

  • Shopify
  • Payment processors
  • Shipping and logistics providers
  • Fraud prevention providers
  • Email marketing platforms
  • Analytics providers
  • Advertising platforms
  • Customer service tools

3. How We Use Personal Information

We use personal information for legitimate business purposes related to operating our online fashion store. These purposes include:

  • Processing and fulfilling orders
  • Confirming purchases
  • Arranging shipping and delivery
  • Providing order updates and tracking information
  • Managing returns, refunds, and exchanges
  • Responding to customer questions
  • Creating and managing customer accounts
  • Improving website performance and user experience
  • Recommending relevant products
  • Personalizing shopping experiences
  • Sending transactional emails
  • Sending marketing emails where permitted
  • Preventing fraud, abuse, chargebacks, and unauthorized transactions
  • Securing our website and checkout process
  • Complying with legal, tax, accounting, and regulatory obligations
  • Enforcing our Terms of Service and store policies
  • Measuring advertising and marketing performance

4. Legal Bases for Processing Personal Information

Where applicable privacy laws require a legal basis for processing personal information, we rely on one or more of the following legal bases:

4.1 Performance of a Contract

We process personal information to fulfill orders, deliver products, provide customer service, and manage returns or refunds.

4.2 Legitimate Interests

We may process personal information for our legitimate business interests, such as improving our website, preventing fraud, securing our store, analyzing business performance, and communicating with customers about their orders.

4.3 Consent

We may process personal information based on your consent, such as when you subscribe to marketing emails or accept certain cookies.

4.4 Legal Obligations

We may process personal information where necessary to comply with laws, tax obligations, accounting rules, consumer protection requirements, or lawful requests from authorities.

5. How We Share Personal Information

We do not sell your personal information in exchange for money. However, we may share personal information with trusted service providers and partners when necessary to operate our business.

We may share personal information with:

5.1 Shopify

Our store is hosted by Shopify. Shopify provides the e-commerce platform that allows us to sell products and services to you. Shopify may process personal information on our behalf to provide hosting, checkout, payment, security, analytics, and related commerce services.

5.2 Payment Providers

Payment processors handle payment authorization, fraud screening, and transaction processing. We do not directly store complete credit card or debit card numbers.

5.3 Shipping and Delivery Providers

We share shipping information with logistics providers so your order can be delivered to the correct address.

5.4 Service Providers

We may share information with companies that help us provide customer support, email communications, website analytics, marketing tools, fraud prevention, data storage, and technical support.

5.5 Advertising and Analytics Partners

We may use advertising and analytics tools to understand website traffic, measure ad performance, and show relevant advertisements. These tools may collect information through cookies, pixels, or similar technologies.

5.6 Legal and Compliance Purposes

We may disclose personal information if required to comply with applicable law, legal process, tax requirements, court orders, government requests, or to protect our rights, customers, business, property, and safety.

5.7 Business Transfers

If our business is involved in a merger, acquisition, restructuring, sale of assets, financing, or similar transaction, personal information may be transferred as part of that transaction.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate our website, improve customer experience, analyze traffic, remember preferences, support checkout functionality, prevent fraud, and measure marketing performance.

Cookies may be used for:

  • Website functionality
  • Shopping cart operation
  • Checkout security
  • Account login sessions
  • Product recommendations
  • Analytics and performance measurement
  • Advertising and retargeting
  • Fraud prevention
  • Customer preference storage

You can manage cookies through your browser settings. Depending on your location, you may also be able to manage cookie preferences through our website’s cookie banner or privacy settings.

If you disable cookies, some website features may not function correctly, including cart, checkout, login, and personalized shopping features.

7. Marketing Communications

If you subscribe to our marketing communications, we may send you emails about new arrivals, fashion products, promotions, offers, and store updates.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at info@acesprom.shop.

Even if you unsubscribe from marketing communications, we may still send you non-marketing messages related to your orders, account, payments, returns, shipping updates, or customer service requests.

8. Behavioral Advertising

We may use advertising tools to show relevant ads based on your interactions with our website, products, or marketing content. This may include information about pages visited, products viewed, items added to cart, or purchases made.

Advertising partners may use cookies, pixels, and similar technologies to help deliver, measure, and improve advertisements.

Depending on your location, you may have the right to opt out of certain targeted advertising, data sharing, or sales of personal information as defined by applicable privacy laws.

9. Shopify Services and Customer Privacy

Because our store is powered by Shopify, Shopify may process certain personal information when you interact with our store, checkout, payment features, Shop Pay, or other Shopify-powered services.

Shopify may also provide privacy tools that allow customers to exercise privacy rights related to Shopify’s processing of personal information. Where applicable, customers may learn more about Shopify’s privacy practices and available privacy choices through Shopify’s privacy resources and privacy portal.

10. International Data Transfers

We may process, store, or transfer personal information in countries other than the country where you live. These countries may have privacy laws that are different from those in your location.

When personal information is transferred internationally, we use reasonable safeguards designed to protect personal information in accordance with applicable privacy laws.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on:

  • Order fulfillment requirements
  • Customer service needs
  • Return, refund, or exchange periods
  • Fraud prevention and security needs
  • Tax, accounting, and legal obligations
  • Dispute resolution requirements
  • Business recordkeeping needs

When personal information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable law and business requirements.

12. How We Protect Personal Information

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

  • Secure checkout technology
  • Access controls
  • Data minimization
  • Account authentication tools
  • Fraud prevention measures
  • Secure service providers
  • Monitoring of suspicious activity

No method of transmission over the internet or electronic storage is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.

13. Your Privacy Rights

Depending on your location and applicable privacy laws, you may have certain rights regarding your personal information. These rights may include:

  • The right to access personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of personal information
  • The right to request restriction of processing
  • The right to object to certain processing
  • The right to withdraw consent
  • The right to request data portability
  • The right to opt out of certain marketing communications
  • The right to opt out of certain targeted advertising, sale, or sharing of personal information where applicable
  • The right not to be discriminated against for exercising privacy rights

To exercise your privacy rights, contact us at:

info@acesprom.shop

We may need to verify your identity before processing your request. We will respond to valid privacy requests within the time required by applicable law.

14. Rights for European Economic Area, United Kingdom, and Switzerland Users

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws, including the right to:

  • Access your personal data
  • Correct inaccurate personal data
  • Delete personal data
  • Restrict or object to processing
  • Withdraw consent where processing is based on consent
  • Receive a copy of your personal data in a portable format
  • Lodge a complaint with your local data protection authority

We process personal data for the legal bases described in this Privacy Policy, including contract performance, legitimate interests, consent, and legal obligations.

15. Rights for United States Residents

Depending on your state of residence, you may have privacy rights under applicable state privacy laws. These may include the right to know what personal information is collected, used, disclosed, sold, or shared; the right to request deletion; the right to correct inaccurate personal information; the right to opt out of certain targeted advertising or data sharing; and the right to appeal certain privacy decisions where required by law.

We do not sell personal information for money. However, some advertising or analytics activities may be considered “sharing,” “selling,” or “targeted advertising” under certain state privacy laws.

To submit a privacy request, contact us at:

info@acesprom.shop

16. Rights for Canadian Residents

If you are located in Canada, you may have the right to access personal information we hold about you and request correction of inaccurate information, subject to applicable legal limitations.

You may also withdraw consent to certain processing activities where consent is the legal basis for processing, although this may affect our ability to provide certain services.

17. Children’s Privacy

Our website is intended for general audiences and is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us at info@acesprom.shop, and we will take appropriate steps to delete the information where required by law.

18. Third-Party Websites and Links

Our website may contain links to third-party websites, apps, payment services, social media platforms, or other external services. We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policies of any third-party services you use.

19. User-Generated Content and Reviews

If you submit a product review, comment, image, feedback, or other public content on our website, that content may be visible to other visitors. Please do not include sensitive personal information in public reviews or comments.

We may use reviews, ratings, or feedback to improve our products, customer experience, and marketing content.

20. Order Communications

When you place an order, we may contact you by email or other available contact methods regarding:

  • Order confirmation
  • Payment confirmation
  • Shipping updates
  • Delivery issues
  • Address confirmation
  • Return or exchange requests
  • Customer support matters
  • Fraud prevention or verification

These communications are necessary for order processing and are not considered marketing communications.

21. Payment Security

Payments made through our website are processed by secure third-party payment providers. We do not directly store full payment card details.

Payment providers may collect and process payment information according to their own privacy policies and security practices. Payment information may be used for transaction authorization, fraud prevention, chargeback management, and compliance with financial regulations.

22. Fraud Prevention and Store Security

To protect our customers and business, we may use personal information to detect, investigate, and prevent fraud, unauthorized transactions, abuse, security incidents, and violations of our store policies.

This may include reviewing order details, payment status, IP address, device information, shipping address, billing information, and transaction history.

23. Data Accuracy

Customers are responsible for providing accurate and complete information when placing orders or creating accounts. Incorrect information may result in delays, failed delivery, or inability to process orders.

If your personal information changes, you may contact us at info@acesprom.shop to request an update.

24. Do Not Track

Some browsers may send “Do Not Track” signals. Because there is no consistent industry standard for responding to these signals, our website may not respond to them in the same way across all browsers or devices.

You may still manage cookies through browser settings and any available privacy preference tools on our website.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website features, Shopify services, legal requirements, or privacy practices.

When we update this Privacy Policy, we will revise the “Last Updated” date at the top of this page. The updated version will be effective when posted on acesprom.shop.

Your continued use of our website after an updated Privacy Policy is posted means you acknowledge the updated policy.

26. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us at:

Acesprom

Email: info@acesprom.shop