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Thank you for shopping with Acesprom at acesprom.shop. This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.
Acesprom sells women’s fashion products, including women’s mini dresses, midi dresses, long dresses, tops, trousers, and related apparel items.
By placing an order on acesprom.shop, you agree to the terms of this Shipping Policy.
1. Free Shipping on All Orders
We offer free standard shipping on all orders placed through acesprom.shop.
There is no minimum purchase amount required to receive free standard shipping.
The shipping fee at checkout will be shown as free unless a special shipping method, upgraded delivery option, or additional service is offered and selected by the customer.
2. Order Processing Time
Orders are usually processed within 1–3 business days after payment is successfully completed.
Business days are Monday through Friday, excluding weekends and public holidays.
During peak seasons, promotional periods, holidays, or periods of high order volume, order processing may take longer than usual. We will make reasonable efforts to process orders as quickly as possible.
3. Order Confirmation
After placing an order, you will receive an order confirmation email at the email address provided during checkout.
Please review your order confirmation carefully. It is the customer’s responsibility to ensure that all order details are correct, including:
- Full name
- Email address
- Phone number
- Shipping address
- Product style
- Size
- Color
- Quantity
If any information is incorrect, please contact us as soon as possible at:
Once an order has been processed, packed, or shipped, we may not be able to change the shipping address or order details.
4. Shipping Time
Estimated delivery times may vary depending on the shipping destination, carrier service, logistics conditions, weather, holidays, customs processing, and other factors outside our control.
Most orders are expected to arrive within a reasonable delivery timeframe after dispatch. However, delivery times are estimates only and are not guaranteed.
Acesprom is not responsible for delays caused by shipping carriers, customs authorities, incorrect addresses, failed delivery attempts, weather conditions, public holidays, high shipping volume, or other events beyond our reasonable control.
5. Shipping Destinations
We ship orders to available destinations supported by our store and shipping partners.
If your shipping address is not supported at checkout, you may not be able to complete the order.
We reserve the right to cancel and refund any order that cannot be shipped to the address provided.
6. Tracking Information
Once your order has been shipped, we may send a shipping confirmation email with tracking information where available.
Tracking information may take some time to update after the package has been handed over to the carrier.
If tracking does not update immediately, please allow additional time for the carrier system to refresh.
7. Delivery Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Acesprom is not responsible for delivery delays, failed delivery, lost packages, or additional costs caused by incorrect or incomplete shipping information.
Please make sure your shipping address includes all necessary details, such as:
- Recipient name
- Street address
- Apartment, unit, or suite number
- City
- State or province
- Postal code
- Country or region
- Phone number
If a package is returned to us due to an incorrect or incomplete address, refused delivery, or failure to collect the package, we may contact you to arrange reshipment. Additional shipping fees may apply even if the original order qualified for free shipping.
8. Failed Delivery and Returned Packages
If a package cannot be delivered because of an incorrect address, unavailable recipient, refusal of delivery, or failure to collect the package, the package may be returned to us by the shipping carrier.
If the package is returned to us, we may offer one of the following solutions depending on the situation:
- Reshipment to the correct address
- Refund after deducting applicable costs where permitted
- Store credit
- Other reasonable solution based on the order status
Additional shipping fees may apply for reshipment.
9. Lost Packages
If your package appears to be lost, please contact us at:
Please include your order number and tracking information when contacting us.
We will review the tracking details and assist you where possible. In some cases, we may need to contact the shipping carrier to investigate the issue.
A package is not considered lost simply because tracking is delayed or delivery takes longer than expected. Lost package claims may depend on carrier confirmation and shipping status.
10. Delayed Packages
Delivery delays may occur due to factors outside our control, including but not limited to:
- Carrier delays
- Customs inspections
- Weather conditions
- Public holidays
- High order volume
- Incorrect or incomplete shipping information
- Remote delivery locations
- Local delivery restrictions
- Unexpected logistics disruptions
If your order is delayed, we will do our best to assist you, but we cannot guarantee a specific delivery date.
11. Customs, Duties, and Taxes
Depending on your location, your order may be subject to customs duties, import taxes, VAT, local taxes, customs clearance fees, or other charges imposed by your country or region.
These charges are not controlled by Acesprom and may be the responsibility of the customer where applicable.
Customs policies vary by country or region. Customers are responsible for understanding and complying with local import rules before placing an order.
If a package is delayed, returned, or refused due to customs issues, taxes, duties, or import restrictions, Acesprom is not responsible for any resulting delay or additional cost.
12. Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible at:
We will try our best to help. However, once an order has been processed, packed, shipped, or handed over to the carrier, we may not be able to cancel or modify the order.
If your order has already shipped, you may request a return after receiving the package, subject to our Return & Refund Policy.
13. Multiple Shipments
In some cases, items from the same order may be shipped separately due to product availability, warehouse processing, logistics arrangements, or packaging requirements.
If your order is shipped in multiple packages, you may receive more than one tracking number.
You will not be charged additional standard shipping fees for split shipments.
14. Damaged Packages
Please inspect your package when it arrives.
If your package or item arrives damaged, please contact us at info@acesprom.shop within 7 days of delivery.
Please include:
- Your order number
- Photos of the damaged package
- Photos of the damaged item
- Photos of the shipping label
- A clear description of the issue
We will review the situation and provide a reasonable solution according to our Return & Refund Policy.
15. Missing Items
If an item is missing from your order, please contact us at info@acesprom.shop within 7 days of delivery.
Please include your order number and photos of the package and items received.
We will review your order and assist you as soon as possible.
16. Refused Delivery
If you refuse delivery without prior approval from us, your order may not qualify for a full refund.
Any return shipping costs, handling fees, carrier fees, or other costs caused by refused delivery may be deducted from any refund where permitted by law.
17. Shipping Restrictions
We reserve the right to refuse, cancel, or refund any order that cannot be shipped due to shipping restrictions, carrier limitations, address issues, customs restrictions, legal requirements, or suspected fraud.
If we are unable to ship your order, we will contact you or issue a refund where applicable.
18. Contact Us
If you have any questions about shipping, delivery, tracking, delayed packages, or address changes, please contact us:
Acesprom
Email: info@acesprom.shop
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