Widerrufsrecht

Thank you for shopping with Acesprom at acesprom.shop. We want every customer to feel confident when purchasing women’s fashion products from our store, including mini dresses, midi dresses, long dresses, tops, trousers, and related apparel items.

This Return & Refund Policy explains how returns, exchanges, refunds, damaged items, incorrect items, and order issues are handled.

By placing an order on acesprom.shop, you agree to the terms of this Return & Refund Policy.

1. Return Period

We accept return requests within 30 days after the order is delivered.

To be eligible for a return, the item must meet all of the following conditions:

• The item must be unused, unworn, unwashed, and undamaged.
• The item must be in its original condition.
• The item must include all original tags, labels, packaging, and accessories where applicable.
• The item must not have perfume, makeup marks, deodorant marks, stains, pet hair, or any signs of wear.
• The item must be returned with proof of purchase, such as an order confirmation email or order number.

Return requests made after 30 days from the delivery date may not be accepted.

2. How to Request a Return

To start a return, please contact us at:

Email: info@acesprom.shop

Please include the following information in your return request:

• Your full name
• Order number
• Email address used for the order
• Item name
• Reason for return
• Photos of the item if the product is damaged, defective, or incorrect

Once we receive your request, we will review it and provide return instructions if the return is approved.

Please do not send items back without contacting us first. Items returned without prior approval may not be accepted.

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a damaged, defective, or incorrect item.

Original shipping fees are non-refundable unless required by applicable law or unless the return is caused by our mistake.

We recommend using a trackable shipping service when returning items. We are not responsible for returned packages that are lost, delayed, damaged, or delivered to the wrong address by the shipping carrier.

4. Non-Returnable Items

For hygiene, safety, and quality reasons, certain items cannot be returned.

Non-returnable items include:

• Items that have been worn, washed, used, altered, or damaged
• Items with removed tags or missing original packaging
• Items with makeup marks, perfume, stains, odors, deodorant marks, or signs of wear
• Final sale items
• Clearance items
• Gift cards
• Custom or personalized items
• Items returned more than 30 days after delivery
• Items returned without approval from our customer service team

If a product is marked as final sale or non-returnable on the product page, it cannot be returned unless it arrives damaged, defective, or incorrect.

5. Exchanges

We accept exchanges for eligible items when the requested replacement item is available.

Exchanges may be requested for:

• A different size
• A different color
• A replacement for a damaged or defective item
• A replacement for an incorrect item received

To request an exchange, please contact us at info@acesprom.shop with your order number and exchange request details.

If the requested exchange item is unavailable, we may offer a refund or store credit instead.

6. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive a damaged, defective, or incorrect item, please contact us at info@acesprom.shop within 7 days of delivery.

Please include:

• Your order number
• A clear description of the issue
• Photos or videos showing the damaged, defective, or incorrect item
• Photos of the package and shipping label if applicable

After reviewing the issue, we may offer one of the following solutions:

• Replacement
• Exchange
• Refund
• Store credit
• Other reasonable solution based on the situation

If the issue is confirmed to be caused by our mistake, we will provide further instructions and may cover the return shipping cost where applicable.

7. Size and Fit Issues

We understand that clothing sizes may fit differently depending on body shape, style, fabric, and design.

Customers are responsible for checking product size charts, descriptions, and measurements before placing an order.

Returns or exchanges for size and fit reasons may be accepted if the item meets our return eligibility requirements. The customer is responsible for return shipping costs for size-related returns unless the item received is significantly different from the product description or size information provided on our website.

8. Refund Process

Once your returned item is received and inspected, we will notify you by email whether your refund has been approved or rejected.

If approved, the refund will be processed to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank, card issuer, or payment provider.

9. Partial Refunds

Partial refunds may be issued in certain situations, including but not limited to:

• Items returned with missing packaging or accessories
• Items returned with minor signs of handling
• Orders where only part of the order is returned
• Shipping fees, if they are not refundable
• Any approved case where a full refund is not appropriate

We reserve the right to refuse or reduce a refund if the returned item does not meet the return conditions stated in this policy.

10. Late or Missing Refunds

If you have not received a refund after approval, please first check your bank account again.

Then contact your credit card company, bank, or payment provider, as it may take additional time before the refund is officially posted.

If you have completed these steps and still have not received your refund, please contact us at:

info@acesprom.shop

11. Order Cancellation

If you need to cancel an order, please contact us as soon as possible at info@acesprom.shop.

We will try our best to assist you. However, once an order has been processed, packed, shipped, or handed over to the carrier, it may no longer be possible to cancel the order.

If the order has already shipped, you may request a return after receiving the item, subject to this Return & Refund Policy.

12. Address Errors and Failed Delivery

Customers are responsible for providing accurate and complete shipping information at checkout.

We are not responsible for delivery failure, delay, or loss caused by:

• Incorrect shipping address
• Incomplete address
• Wrong phone number
• Unavailable recipient
• Refusal to accept delivery
• Failure to collect the package
• Carrier delivery restrictions

If an order is returned to us because of an incorrect address or failed delivery, we may contact you to arrange reshipment. Additional shipping fees may apply.

13. Lost or Delayed Packages

Delivery times may vary depending on shipping destination, carrier operations, customs processing, weather, holidays, and other factors outside our control.

If your package appears to be delayed or lost, please contact us at info@acesprom.shop. We will help review the tracking information and assist where possible.

A package is not considered lost simply because it is delayed. Refunds for lost packages may be reviewed based on tracking status, carrier confirmation, and the circumstances of the order.

14. Refused Packages

If a customer refuses delivery without prior approval from us, the order may not qualify for a full refund.

Any return shipping fees, handling fees, or costs caused by refusal of delivery may be deducted from the refund where applicable.

15. Sale and Promotional Items

Sale items, discounted items, promotional items, and clearance items may be returned only if they meet our return eligibility requirements, unless they are marked as final sale.

Final sale items cannot be returned or refunded unless they arrive damaged, defective, or incorrect.

16. Store Credit

In some cases, we may offer store credit instead of a refund. Store credit may be used for future purchases on acesprom.shop.

Store credit is not redeemable for cash and cannot be transferred to another person unless approved by us.

17. Return Inspection

All returned items are subject to inspection.

We reserve the right to refuse a return, exchange, or refund if:

• The item is used, worn, washed, damaged, stained, altered, or missing tags
• The item does not match the original order
• The return was sent without approval
• The return is received after the allowed return period
• The item is not eligible for return under this policy
• The return appears to be fraudulent or abusive

If a return is refused, we may contact you regarding the next steps. Additional shipping fees may apply if you request the item to be sent back to you.

18. Refunds for Shipping Fees

Original shipping fees are non-refundable unless the return is caused by our error or required by applicable law.

Return shipping fees are the customer’s responsibility unless the item is confirmed to be damaged, defective, or incorrect due to our mistake.

19. Contact Information

If you have any questions about returns, refunds, exchanges, cancellations, or order issues, please contact us:

Acesprom

Email: info@acesprom.shop